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Our Resources page offers a curated selection of sample quality-related documents, giving you real-world examples to guide your own system development. Each document is paired with a short video overview explaining its purpose, key elements, and how it fits into best practice. Whether you’re refining existing processes or building from the ground up, these resources are designed to help you apply quality principles with clarity and confidence.
Quality Management Plan
Quality Management Plan
Crafting a robust Quality Management Plan (QMP) is essential for success in the construction industry. This video series, "Crafting Your ISO 9001 Quality Plan," offers a comprehensive overview of how to structure your QMP to meet the ISO 9001:2015 standard. We'll walk you through each clause of the standard, using the provided sample QMP document as a guide, and emphasise how to customise it to fit your company's unique operations. Whether you're a builder of residential properties, commercial buildings, or infrastructure like highways and bridges, this resource will help you develop a plan that reflects your commitment to quality.
Inspection and Test Plan
An Inspection and Test Plan (ITP) is more than just a form — it’s the blueprint for quality control on a project. It clearly outlines what will be inspected or tested, when it will happen, how it will be done, and who will be responsible at each stage of construction. By setting defined Hold Points, Witness Points, and Review Points, an ITP ensures that no critical step is missed and that work meets project specifications, Australian Standards, and client requirements before moving forward. Below, you’ll find a sample ITP template and a short video overview explaining how it works in practice and why it’s a key part of compliance and quality assurance in construction.
ITP_Template_Landscape.pdfInspection and Test Record
An Inspection and Test Record (ITR) is the documented evidence that every inspection and test outlined in the ITP has been completed and meets the required standards. It captures the real outcomes on site — including compliance results, supporting evidence, and sign-offs from responsible parties. By linking directly to the ITP, the ITR provides traceable proof that all activities have been carried out in accordance with project specifications, Australian Standards, and contractual requirements. It’s an essential part of closing the quality loop, from planning to verification to final acceptance. Below, you’ll find a sample ITR template and a short video overview explaining how it works, its role in construction quality management, and why it’s critical for project handover.
Non-Conformance Reports – Identifying, Correcting, and Preventing Issues
A Non-Conformance Report (NCR) is a key quality management tool used to document and address any work, materials, or processes that do not meet project specifications, Australian Standards, or contractual requirements. NCRs provide a formal, traceable process for identifying what went wrong, recording the evidence, implementing corrective actions, and preventing recurrence. They link directly to Inspection and Test Plans (ITPs) and Inspection and Test Records (ITRs), keeping the quality chain intact and ensuring compliance from start to finish. Below, you’ll find a sample NCR template and a short video overview explaining how it works in construction, why it’s important, and how it helps deliver defect-free projects.
Defect Management
Defect management is the process of identifying, recording, rectifying, and preventing issues in construction work that fall short of the agreed quality, function, or finish. It differs from a Non-Conformance Report (NCR): non-conformances are raised during construction when work or materials fail to meet specifications, whereas defects are usually identified after practical completion or during the Defects Liability Period (DLP), when finished works do not meet performance standards. By systematically recording defects in a Defects Register, assigning them to the responsible party, verifying rectification, and closing them out, projects ensure client satisfaction, reduce rework costs, and deliver a higher standard at handover.
ITRs vs Checklists
Inspection and Test Records (ITRs) and Checklists are often confused, but they serve very different purposes in construction quality management. An ITR is a formal, contractually required record linked to an Inspection and Test Plan (ITP), providing auditable proof that inspections and tests were carried out, accepted, and signed off by the responsible parties. A Checklist, on the other hand, is an internal preparation tool used by supervisors, engineers, or subcontractors to make sure nothing is missed before an ITR inspection. While not auditable or referenced in an ITP, checklists reduce errors, support consistency, and help teams present work correctly the first time. Used together, checklists help you prepare, while ITRs prove that the work was done and approved — ensuring projects stay compliant, organised, and efficient.
Disclaimer
All sample templates, guides, and video overviews provided on this page are for general informational purposes only. They are intended to demonstrate typical formats, structures, and concepts for quality management and compliance documentation in the construction industry. These resources do not replace project-specific planning, contractual obligations, professional advice, or compliance with relevant Australian Standards, legislation, and client requirements.
Users are responsible for reviewing, customising, and obtaining appropriate approvals for any template before use in a live project. InLine Consulting accepts no liability for any loss, damage, or non-compliance arising from the use of these resources without proper adaptation, verification, and authorisation by qualified personnel.
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