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Services

We offer end-to-end support across Quality, Health & Safety, and Environmental systems — from internal audits and ISO readiness to management plans, ITPs/ITRs, and practical system rollout. Whether at the corporate or project level, our services are designed to embed compliance into your operations, reduce risk, and strengthen performance. Click on each of the eight core services below to learn more.

01. Integrated Internal Auditing

We deliver structured, risk-based internal audits across your business — covering Quality, and progressively expanding into Health & Safety, Environmental, and Corporate Services functions. Our process includes audit planning, onsite or remote fieldwork, evidence-based reporting, corrective action tracking, and executive-ready summaries.

We assess not just compliance, but how well your systems are working in practice — uncovering inefficiencies, gaps, and missed opportunities before they become external findings. Our audits align with ISO standards and client expectations, while also supporting internal accountability and improvement.

By embedding meaningful audits into your operations, we give you visibility, control, and assurance — helping you stay ahead of audits, tenders, and performance expectations.

02 Management Plans & Procedures

We develop project-specific and corporate-level management plans (e.g. quality, health and safety, environmental, construction, employee and industrial relations, maintenance, asset management, procurement & commercial, etc.) and clear, standardised procedures (e.g. NCR & opportunity for improvement, defect management, change management, document control, risk management) tailored to your operations.

All documentation is aligned with ISO standards, WHS legislation, and client requirements. These documents not only meet compliance needs — they empower your team to take ownership, reduce errors, and confidently pass audits the first time.

03 ITPs and ITRs

We create detailed Inspection and Test Plans (ITPs) tailored to your construction or maintenance activities, fully aligned with ISO 9001, the NCC, and relevant Australian Standards. Matching Inspection Test Records (ITRs) are developed to ensure each inspection point is clearly defined, recorded, and traceable.

We can also prepare electronic copies of your ITRs within your HSEQ platform, making them ready for immediate use by your project site team — reducing admin, improving traceability, and ensuring inspections are completed and filed in real time. Together, the ITP–ITR framework supports consistent quality and smooth, audit-ready project delivery.

04 ISO/IMS Audit Readiness

We help your business get audit-ready with a structured, end-to-end approach to third-party certification, surveillance, or client audits. Our support includes system gap assessments, documentation reviews, internal mock audits, and targeted staff preparation sessions — all tailored to the specific standard (ISO 9001, 14001, 45001) or client expectations you're being audited against.

We identify blind spots before the auditors do, provide practical actions to close gaps, and ensure your team is clear on their responsibilities, evidence requirements, and how to speak confidently about the system during audits.

Whether it’s your first ISO audit or a recurring surveillance visit, we help you show up with clarity, confidence, and control — reducing risk, minimising stress, and increasing your chances of a clean outcome.

05 Certification Pathway Consulting

We provide comprehensive support for businesses seeking ISO 9001, ISO 14001, and ISO 45001 certification — whether you're building an Integrated Management System (IMS) from the ground up or refining existing frameworks for re-certification.

Our approach combines strategic alignment with practical implementation. We work closely with your team to develop tailored documentation, map your existing processes, conduct gap analyses, and guide you through internal audits and external audit preparation. We also provide mentoring, awareness training, and implementation support to ensure your system is embedded, understood, and audit-ready.

Beyond compliance, ISO accreditation opens doors to larger contracts, demonstrates maturity to clients, and lays the foundation for continuous improvement and long-term business growth. We make it achievable — with systems that work in practice, not just on paper.

06 Audit Response Support

Our service includes drafting well-structured, standards-aligned responses; facilitating root cause analysis workshops; and developing practical, risk-based corrective action plans that demonstrate control and continual improvement.
We don’t just help you “close out” findings — we ensure your responses reflect competence, commitment, and a proactive compliance culture.

Timely, credible responses to audit findings not only protect your reputation — they strengthen client trust, minimise repeat issues, and enhance future audit outcomes.

07 Training and Workshops

We provide end-to-end training and change management support to embed your new or updated systems at both the corporate and project levels. This includes system inductions, role-based training, internal audit preparation, contractor onboarding, and clarification of team responsibilities.

Our training is not just a handover — it’s a transition strategy. We ensure your workforce understands not just what the system is, but why it matters and how to use it confidently. Whether launching a new IMS, updating procedures, or
rolling out site-level forms, we stay involved to make sure the system is understood, adopted, and sustained across all levels of the business.

Because systems only work when people believe in them — and know how to apply them in practice.

08 Monthly Retainer Advisory

For businesses seeking ongoing support without the overhead of full-time compliance staff, we offer flexible monthly retainers tailored to your operations. This gives you access to a trusted advisor who can provide on-demand guidance, review documents, support internal audits, and keep your systems aligned with evolving standards and client requirements.

Our retainer model suits businesses undergoing rapid growth, accreditation, or project ramp-ups — offering consistency, continuity, and peace of mind. Whether you need regular check-ins, ad hoc system updates, or help
interpreting audit findings, you’ll have priority access to practical, responsive support.

Stay compliant, prepared, and proactive — without needing to build internal capability from scratch.

Don’t see exactly what you’re looking for? At InLine Consulting, we understand that every business is different. We specialise in creating tailored solutions that align with your specific requirements, whether that means adjusting an existing service or developing a completely customised approach to meet your goals.

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